Refund Policy

Return Window

You may return a product within 3 days from the invoice date, provided the conditions below are met.

Conditions for Return

• The product must be kept in good condition without any damage or defects caused by the customer.
• The product must be unused and complete with all its original packaging and components.
• A valid proof of purchase (invoice number or order number) must be provided.

Non-Refundable Items

• Products damaged or used by the customer.
• Personalized, custom, or made-to-order products.
• Sale items (unless faulty).
• Gift cards.

Delivery Cost on Refusal

If the customer decides not to receive the order (refuses delivery), the customer bears the delivery cost.

How to Request a Refund

1. Contact us at info@galacticjo.com within 3 days of the invoice date.
2. Provide your invoice/order number and a photo of the item if claiming a defect.
3. Return the item to the address we provide (if required).

Refund Processing

• Once the returned item is received and inspected, we will approve or reject the refund within 3–5 business days.
• Approved refunds are issued to the original payment method within 5–10 business days.
• Return shipping costs are borne by us for defective items, and by the customer for change-of-mind returns.

Contact

For any refund request, contact us at:
Email: info@galacticjo.com  ·  Phone/WhatsApp: +962 7 9947 9997